Business Chat With Apple

Business Chat is a powerful new way for organizations to connect with customers directly from within Messages. Using Business Chat, your customers can get answers to questions, resolve issues and complete transactions on their iPhone, iPad, Mac and Apple Watch. Customers can find your business and start conversations from Safari, Maps, Search and Siri.


When you register your organization with Business Chat using Apple Business Register, your support and sales teams can chat directly with your customers using the Messages app. Using the full power of the iMessage app framework, you can help your customers resolve issues, schedule appointments, make purchases and payments with Apple Pay. And, depending on your configuration, your customers are able to find your business and start a conversation from within Siri, Safari, Search, Maps, and your website and iOS app.

Through Apple Business Register, you can create Business Chat Accounts and Customer Service Platforms (CSPs). These are the two main components of the Business Chat feature. Business Chat Accounts are used for businesses that can connect to the Apple Business Chat server through a CSP. A CSP account allows a messaging service provider to connect their platform to the Business Chat server. This enables their business clients to respond from their agent desktop to customer messages sent from the Messages app on iOS 11.3 and macOS 10.13.4.